RETURNS AND REFUNDS
Auto Enhance will not accept for return, exchange or refund any item that has been modified, used, damaged or blemishes, such as parts that have been painted or wheels that have had tyres fitted etc. Please ensure you check all items for quality and fitment before painting or modifying/blemishing/permanently fitting them. All purchases made are only refundable if authorised by our management (via email). Items will only be accepted back if returned in their original, unused condition. Refunds will be given after goods have been returned and inspected. Stock items being returned may incur an admin charge of 5-10%. We as the company incur costs and restocking fees to return non stock items to our suppliers so any non stock items being returned will incur a re-stocking / handling charge which will be advised at time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to a 4% fee. Special order, custom made and/or import items must be prepaid in full and are non refundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable. Carriage costs for the return to Auto Enhance or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer. Please note that any deposits or payments made towards installation are normally not refundable on cancellation of installation.
Items are covered by a standard manufacturers 1 year warranty. This covers for defects as a result of the manufacturing process. It does not cover any defects or damage that may have occured as a result of wear and tear through use, or for any accidental damage. Please note there is no warranty on polished/diamond cut alloys. This is due to the elements/weather affecting the finish, if not looked after and cleaned properly. Our paintwork carries a 6 year warranty. Please call us on 07541328401 for full details of coverage. No warranty is given nor implied on any goods if used for racing, track days or similar events. We do not warranty any labour costs for installation of parts after being sold and getting fitted independently. Carriage costs for the return to Auto Enhance or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer, unless in exceptional circumstances by prior agreement. Terms and Conditions for Chauffeured Hire Auto Enhance UK Ltd (the company) undertakes to hire vehicles to the client (the hirer) under the following terms and conditions.
BOOKINGS AND DEPOSITS
Hires are confirmed when a 50% non-refundable deposit is paid. This may be by cash, cheque, credit or debit card. The remaining balance is to be paid in full 28 days prior to the hire. Prices are inclusive of VAT charged at 15%. Credit cards are subject to a 2% surcharge, American Express cards to a 4% surcharge - debit cards are free. No hidden taxes, fees or extra charges will be payable upon completion of the hire, except where additional waiting time has been incurred.
Written notice must be provided 28 days prior to the event for cancellations. In the event of a cancellation any deposit paid would be forfeited, however, in exceptional circumstances deposits may be refunded at the discretion of the company.