TERMS & CONDITIONS
GENERAL TERMS AND CONDITIONSWhile every effort is made to depict products accurately, images found on this web site do not necessarily depict the product with which they are linked and are used purely for illustrative purposes only. Our aim is to achieve 100% customer satisfaction. We entrust to all our customers that if there is dissatisfaction by the customer and this is deemed to be reasonable then we will do all we can to resolve any problems in question. No negative comments regarding Auto Enhance or our partners shall be posted by the customer on any internet or other forums, blogs, magazines or any other form of media. Breach of our terms in this regard will result in one or more of the following : cessation of all works / retention of all parts by us until due payment up to point of cessation / a financial penalty to the customer reflecting damages caused. Some of the proposed modifications may take the vehicle beyond the scope of the vehicle manufacturer’s original design briefs and intended use, possibly with impact on other parts / systems of the car,for which the vehicle owner / keeper accepts all responsibility and liability.Any additional products / costs / required or desired to complement / augment etc a particular agreed conversion are the responsibility of the customer. During installation/whilst carrying out any works we cannot be held responsible for the failure of malfunction of parts already worn / damaged parts on the vehicle which may subsequently fail or deteriorate during or after installation/works. Auto Enhance operate a Zero tolerance policy with regards to unreasonable, abusive or threatening behavior, statements or demands by customers, at our discretion. In such incidents the workshop reserves the right to immediately cease work on the vehicle and ask the customer to collect it after payment for any work to date is made. We reserve the right to charge a storage fee for any vehicle left with us on our premises without work being carried out due to non reply from a customer, a customer not being able to collect the vehicle or for any other reason. If we decide to charge a storage fee this will be made aware to the customer in writing prior to doing so to fulfill our legal obligation. If after further time the vehicle is still not collected from us and the storage fees amount to a notable figure then we will take charge of the vehicle and sell to recover our losses, once again full documentation of this will be supplied to the customer to fulfill our legal obligation. Power gains for any modification are always estimates and subject to many factors, there is no guarantee that any particular modification or set of modifications will give an exact particular figure. All Parts supplied / work carried out by Auto Enhance remain our property until final payment is made. Auto Enhance will not be held responsible for sub sequential costs, losses or damages resulting from an incorrect, damaged or warranted part(s), this includes third party labour costs, fuel costs, salary etc. However we will do all possible to resolve any problem with the item itself. Whilst we endeavour to supply the best quality parts possible to our customers it’s often apparent on some aftermarket items that some modifications to the item / vehicle are required to obtain perfect fitment, please appreciate this. Naturally, aftermarket items which are cheaper than the original manufacturer item are often not upto the same exact quality as the original manufacturer part. At Auto Enhance we are always here to help and advise with the fitment of all parts supplied by us.
PAYMENT AND PRICESUnless otherwise stated, all prices include VAT at 20%. As many of our products are imported, printed and/or website prices may be subject to change without notice due to fluctuating currency exchange rates and supply prices. International orders can normally only be accepted via Paypal, International Money Order, Western Union Transfer or Electronic Bank Transfer. Please enquire for more details. Special order, custom made and/or import items must be prepaid in full and are non refundable. In some cases we will accept a non refundable deposit of at least 25% of the total value of the goods against special order items. Please note that due to high administration charges some credit card transactions may incur a 3% levy. Gift Vouchers cannot be used during the purchase of items in Sale / Special Offer promotions. Payment for all completed work is usually to be made upon collection of the vehicle, unless an advance payment has been made.
ECU REMAPPINGECU remapping is non refundable. As our remaps are custom written to each vehicle, in the purchase you are paying for labour time and expertise, not an off the shelf product. The owner of the vehicle undertakes full responsibility for premature wear/tear of components or unforeseen problems or faulty components on the vehicle which become apparent after and ECU remap is carried out. All of our remaps have been tried and tested to prevent excessive premature wear/tear and to not cause problems to the running of your vehicle, however we cannot be held responsible for previous wear/tear or faulty components which on rare occasions can be made more apparent after the remap. Whilst we aim for our ECU remaps to be undetectable, in some cases it’s impossible for us to keep upto date with the latest reading hardware & software used at BMW dealerships so we cannot give 100% assurance that our ECU remaps will go totally undetected, however to offer full assurance we will offer to remove and then re-install your remap for service/warranty purposes if you have detection concerns.
DELIVERY AND IMPORTANT INFORMATION ABOUT COURIER / POSTAL DELIVERIESIt is the customer’s full responsibility to check and examine an item(s) being delivered by the postal service or a courier service before signing for receipt of the item(s). When signing for the item it is stated ‘received in good condition’. The courier or postal service will not offer compensation or a claim for damage to goods caused by them after the item has been signed for. Before items leave our premises we check them to assure good undamaged condition and we pack the item(s) well to avoid damage whilst it is en route to you. We cannot offer compensation or a claim for any damaged goods that have been signed for in good condition or ‘unchecked’ with the courier / postal service. The only circumstances when we can make a claim and provide compensation / replacement for a damaged item(s) is when the item(s) is checked and signed for as damaged. You must insist that the courier driver waits whilst the item(s) being delivered is inspected before you sign for it, even if the courier objects to this. It is their obligation in the terms and conditions set out by our couriers that the driver is to wait whilst goods are inspected. Please appreciate that the courier drivers gets paid commission on the amount of deliveries they carry out per day, so this is the reason why they may want to leave you quickly and get on with their next delivery. The customer must not instruct the courier to leave an item(s) in a location without signature. If this happens and losses or damages occur we will not be responsible or be able to offer a claim. Also, if items are signed for by a 3rd party, friend or neighbour etc they must check the item before signing for receipt. If there are damages present on the item it must be signed for as damaged otherwise we cannot claim from the courier and therefore cannot offer compensation or replacement parts. An item(s) being delivered by courier / postal service must not be signed for as ‘unchecked’. The item(s) must be checked for damages before signing. The only circumstances that we will be able to offer a claim / compensation / replacement for damaged item(s) is if it has been checked and signed for as damage. We will always endeavour to deliver orders as quickly as possible; due to the specialist nature of some of our items and also our reliance at times on third party suppliers, we cannot always guarantee exact delivery times; orders can not normally be cancelled due solely to a delay on an estimated delivery time. We cannot be held responsible for delays caused by our suppliers, third party errors or delivery delays or any other unforeseen issues. Orders where you have opted for the items to be fitted will not be shipped out. In these cases the vehicle must be brought into our workshop - we will contact you to arrange a booking for this.
ONLINE ORDERSOnline / Mail order items purchased on a credit card can normally only be delivered to the cardholding/billing address. We reserve the right to refuse suspect credit card payments and to carry out additional security checks including address verification, bank referrals , date of birth, occupation etc. All orders will normally be despatched within 48 hours of your order if in stock, or of our receiving the goods if they are not in stock at time of order. Most items will be sent by trackable courier and must be signed for. A signature to our courier will be deemed as goods received in safe condition.
QUALITY AND FITMENT OF AFTERMARKET PARTSMany of the parts we sell are non original manufacturer parts and are made in the aftermarket sector. We must stress that on all parts we sell we aim for them to be the highest quality possible, but with aftermarket items there can be a tolerance to fitment and quality from that of an original manufacturers part. This means that sometimes they are hand made or more often than not are made from tooling / moulds which may or may not be as specific as an original manufacturer part and may result in the item not be as accurate as the original manufacturer part. When purchasing aftermarket items the buyer understands and accepts that there could be a tolerance from an original vehicle manufacturers part. This may mean that adjustments / modification at time of fitting need to be made, adhesives may need to be used or small modifications to the aftermarket part purchase may need to be made. The overall quality of aftermarket items may also have a tolerance from the quality of an original manufacturers part. An example of this could be small imperfection or blemishes. Quality imperfections we aim to keep to a minimum however can appear on aftermarket items due to the nature of their manufacturing processes. We recommend fitting by a specialist workshop who has expertise in fitting aftermarket items, not just original manufacturer parts. If the buyer takes an aftermarket part to a main dealer or to a company who is not open to fitting aftermarket items and carrying out any necessary modifications to do so in some cases they will often be turned away saying that the product will not fit. This will often be more so due to the incapability of the installing workshop instead of the product not being able to be fitted to the vehicle. We aim for all of our aftermarket products that we sell to have had been test fitted (or at least another product from the same mould / tooling) at an earlier time in our workshop before selling to our customers. As the seller we are here to help and offer advice if possible with any installations of our aftermarket parts supplied if required. We cannot cover return delivery costs or refund delivery cost of aftermarket items that have minor imperfections or need minor modifications as this is to be accepted when buying an aftermarket product and the buyer is to fully accept this before purchasing When buying aftermarket products from our website, on the telephone or in-store from us the buyer agrees to our terms and conditions. Quality and fitment tolerances on aftermarket products applies to all sellers, not just us. However we outline this to our customers in honesty instead of offering perfection quality, which is sometimes not realistic on aftermarket items.
RETURNS AND REFUNDS
Auto Enhance will not accept for return, exchange or refund any item that has been modified, used, damaged or blemishes, such as parts that have been painted or wheels that have had tyres fitted etc. Please ensure you check all items for quality and fitment before painting or modifying/blemishing/permanently fitting them. All purchases made are only refundable if authorised by our management (via email). Items will only be accepted back if returned in their original, unused condition. Refunds will be given after goods have been returned and inspected. Stock items being returned may incur an admin charge of 5-10%. We as the company incur costs and restocking fees to return non stock items to our suppliers so any non stock items being returned will incur a re-stocking / handling charge which will be advised at time of return depending on the product in question. Any refunds made on items purchased through Paypal will be subject to a 4% fee. Special order, custom made and/or import items must be prepaid in full and are non refundable. Certain items may, by agreement only, be ordered with a deposit of at least 25% of the total price of the goods in place of full payment. Should you wish to cancel the order at a later date, deposits are not refundable. Carriage costs for the return to Auto Enhance or its agents of any goods for credit, refund or exchange for whatever reason are the responsibility of the customer. Please note that any deposits or payments made towards installation are normally not refundable on cancellation of installation.
BOOKINGS AND DEPOSITSHires are confirmed when a 50% non-refundable deposit is paid. This may be by cash, cheque, credit or debit card. The remaining balance is to be paid in full 28 days prior to the hire. Prices are inclusive of VAT charged at 15%. Credit cards are subject to a 2% surcharge, American Express cards to a 4% surcharge - debit cards are free. No hidden taxes, fees or extra charges will be payable upon completion of the hire, except where additional waiting time has been incurred.
CANCELLATIONSWritten notice must be provided 28 days prior to the event for cancellations. In the event of a cancellation any deposit paid would be forfeited, however, in exceptional circumstances deposits may be refunded at the discretion of the company.
COMPANY LIABILITYWhile the company's vehicles are fully insured for passenger and third party claims under British law and public liability insurance, no responsibility can be accepted for lost, stolen or damaged items belonging to the hirer. No responsibility will be accepted by the company for adverse weather, traffic conditions or fuel shortages, which may cause delay or cancellation of a booking, by the company. In the event of unforeseen delays the company will endeavour to contact the hirer by telephone. Whilst every effort is made by the company to maintain the roadworthiness of the vehicles, no responsibility can be accepted for breakdown either prior or during the hire, however caused. In the unlikely event that breakdown occurs every effort will be made to provide a comparable vehicle, the costs of which will be met by the company. Alternatively, a full refund to the value of the hire will be given.
DAMAGE AND BREAKAGESThe hirer shall be fully responsible and liable for any damage caused both to the interior and exterior of the vehicle by the hirer or any member of their party. The hirer agrees to be liable for the retail cost of repairs, replacement of missing items and/or valeting charges.
POLICIESSmoking, the consumption of food, drinks or drugs is not permitted within the vehicle.